Australian Competition and Consumer Commission v Gordon Superstore Pty Ltd [2014] FCA 452

CONSUMER LAW – retailer refused customer refund for a refrigerator and two replacement refrigerators – retailer told customer that their refund policy does not apply to large appliances – retailer told customer that customer’s remedy is only with manufacturer – retailer told customer that customer will not get a refund until retailer gets money from the manufacturer – orders sought by consent – appropriateness of penalty

Competition and Consumer Act 2010 (Cth) ss 224, 232, 246; Evidence Act 1995 (Cth) s 191
Australian Consumer Law ss 1829(1)(m), 54;  Federal Court of Australia Act 1976 (Cth) ss 2143