In "So what makes a good mediator?", Aled Davies identified these qualities as essential in a good mediator: (1) rapport building skills - the ability to create trusting relationships; (2) business acumen/commercial acumen; (3) leadership; and (4) emotional intelligence.
I tackled the same question in a series of six posts, each entitled "So you want an effective mediator? What qualities should you demand?". My six qualities were much more nuts-and-bolts. They focused on issues that often arise in mediation and how to resolve them.
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